Pagefreezer

The Most User-Friendly
Social Media Archiving Software for Compliance & eDiscovery

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Pagefreezer is easy to use and the results are exactly what is needed. It’s one thing to have a great product, but when you combine it with the best service I have EVER known, that puts Pagefreezer over the top.

– Carter M., Director of Compliance

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Customer Stories

City of Sacramento

Learn how the City of Sacramento increased government transparency and simplified social media recordkeeping with Pagefreezer.

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Port Ludlow Fire & Rescue

Learn how Port Ludlow Fire & Rescue uses Pagefreezer to archive their social media content for open records compliance.

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Forth Worth Police

Learn how Forth Worth Police Department is saving hundreds of hours on recordkeeping by switching to automated archiving with Pagefreezer.

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Frequently Asked Questions about Pagefreezer Social Media Archiving

Q: How does Pagefreezer’s social media archiving work?

A: Pagefreezer automatically captures and archives social media content through platform-specific APIs, preserving posts, comments, edits, deletions, and metadata in a secure, tamper-proof format. Unlike manual social media records management methods or screenshots, our social media archiving software ensures your records are complete, time-stamped, and court-admissible. Plus, our archives are full-text searchable, making it easy to locate and export records when needed.

Q: Who uses Pagefreezer’s social media archiving software?

A: Pagefreezer’s social media archiving software is used by organizations of all sizes for a variety of different purposes. But the most common industries and use cases we support are:

Q: How does Pagefreezer capture deleted posts and comments?

A: Pagefreezer uses social media platform APIs to continuously monitor your social media accounts and records every change, ensuring deleted posts, comments, and edits are archived. This ensures complete and accurate records, unlike periodic snapshots that may miss critical updates and can’t capture edits or deletions.

Q: Will Pagefreezer’s social media archiving impact my account’s performance?

A: No! Pagefreezer’s social media archiving software operates without disrupting your live social media accounts. It passively collects and archives data in the background, ensuring seamless performance with no impact on engagement or platform functionality.

Q: How does Pagefreezer ensure my social media archives are compliant and legally defensible?

A: Pagefreezer digitally signs and timestamps every archived record, ensuring authenticity, integrity, and legal defensibility. Our archives capture metadata, and provide hash values and digital signatures, making them defensible and fully compliant with regulatory standards. Whether responding to FOIA requests, SEC audits, or legal disputes, you can trust that your records are complete and tamper-proof.

Q: Can Pagefreezer help with keyword monitoring and policy compliance on our social media accounts?

A: Yes! Pagefreezer allows users to set up keyword monitoring and policy alerts to help organizations proactively identify risks, flag inappropriate content, and ensure compliance with internal policies. Set up custom alerts to get notified when specific keywords or phrases appear in your social media records, allowing you to respond quickly and mitigate risks before they escalate.

Q: How does Pagefreezer ensure data security and privacy compliance?

A: Security is a top priority. Pagefreezer stores all archived social media data in a tamper-proof, encrypted format, ensuring compliance with GDPR, CCPA, and industry-specific privacy laws. Access is restricted and fully auditable, keeping your records secure from unauthorized use.

Contact us for details on our security capabilities such as CAIQ documents.

Q: What happens if my organization is audited or receives a FOIA request?

A: Pagefreezer makes it easy to retrieve and export social media records in just a few clicks. With full-text search, keyword filtering, and metadata-rich exports, you can quickly locate the exact content needed for an audit, public records request, or legal review.

Q: How much does Pagefreezer social media archiving cost?

A: Pagefreezer offers predictable, transparent pricing based on the number of accounts and features you need. Unlike some vendors, we don’t charge overage fees for viral posts or high engagement levels, ensuring cost certainty for your organization. To get a quote for your organization, click here.

Q: How long does Pagefreezer retain archived social media data?

A: Retention periods are fully customizable to meet your organization’s compliance requirements. Whether you need to keep records for 1 year, 5 years, or indefinitely, Pagefreezer ensures your social media records management aligns with industry and legal mandates.

Q: What happens if a social media platform updates its API or policies?

A: Pagefreezer actively monitors API and policy changes across all supported platforms, so we’ll likely know about updates before you do. We update our technology accordingly to ensure uninterrupted archiving, so your records stay compliant without any extra effort on your end.

Q: How does Pagefreezer handle long comment threads or nested replies?

A: Unlike basic screenshot-based solutions, Pagefreezer auto-expands and captures entire conversations, including nested comments, replies, and long threads, ensuring full context for compliance and legal use.

Q: Does Pagefreezer archive images and videos on social media?

A: Yes! Pagefreezer preserves full multimedia content, including images, GIFs, and videos, ensuring that all visual and interactive elements are archived properly.

1-888-916-3999
support@pagefreezer.com

Head Office:
#500-311 Water Street
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Canada

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2611 DW, Delft
The Netherlands

UK Office:
+44 20 3744 7173

Australia Office:
+61 (07) 3186 2199

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